Articles

We recently ramped up our investigation into Accent Group, a retail footwear conglomerate featuring brands such as Platypus, Skechers, Merrell, Timberland, HypeDC, The Athlete's Foot, Doc Martens, plus more. We have spoken to a number of current and former workers across Australia and wou...

Certified gym and fitness trainers across Australia have a unique working situation that isn't widely known or understood in the community. It might be legal, it might not (we're not lawyers). But we don't think it's ethical or fair for gym companies (some large companies, on the ASX, or part of ...

Franchising mediation is a complicated subject. If the franchise system is ethical, mediation can be effective in dispute resolution and can help provide a safe and secure method for both parties to compromise to reach a solution. Mediation, like other tools (audits, training, etc), is important...

Currently, no government entity or franchise industry organisation seems to know how many franchisors and franchise brands exist in Australia. The numbers thrown around vary greatly. If it was a requirement that all franchisors and their brands were to be registered on a public government registe...

It has been some time since we have posted, but we thought you might want to know this. According to the TCO Tolling Customer Ombudsman website, Mr Michael Arnold retired as the tolling ombudsman, effective 30 June 2019. The website says a Mr Nicolas Crowhurst has been appointed as ...

News stories highlighting misconduct in the franchise sector over the past few years reflected the need for a meaningful inquiry to take place. But despite the widespread coverage of misconduct within the sector, some professionals still believe that it’s only a tiny percentage of franchise syste...

For years, we have been advocating for your rights to be treated fairly by billion dollar, ASX-listed, multinational toll road company Transurban. You might know them as Queensland Motorways Management, go via or Linkt. Right now, there is a Parliamentary Inquiry into toll roads in Queensl...

On 7 November 2017, 9 News Queensland ran a story on Transurban’s (go via) exorbitant administration fees. In that story Michael Fraser from Toll Redress suggested writing a lette...

According to Queensland Magistrate court records that were recently obtained by Toll Redress, in the month of June 2017, Transurban (go via...